Contacting Support
In versions with an in-app support form, you can send a question, bug report or suggestion without an account. Your report includes your message, a reply email if provided, and app version/build, Android version, device model, app language, time zone, Pro status and the screen where you opened support. Questions and bug reports require a reply email; suggestions can be sent without one.
Choosing Report a problem on an app screen prepares a screenshot locally. You can preview or remove it and choose other images. Included images may show private information such as wages, job names or notes. The message and images stay on your device until you tap Send. Feature suggestions are matched on your device, and unsent text is not uploaded for matching. Your shift database is not attached automatically.
Submitted reports and images are stored privately in our Firebase-hosted support service and sent to our support mailbox through Resend. The service removes stored reports and attachments after 90 days; copies in our support mailbox are retained as support correspondence. Temporary keyed network hashes used to limit spam expire after two days. Reports are kept separate from Shift Tracker account and shift data, and the original app keeps its own Firebase Analytics project.
Feedback usage events follow the app's analytics setting. They include report categories, source screens, feature IDs and image counts, never your message, reply email, screenshots or report receipt. You can contact support to request deletion of a submitted report.